Delivery Information

How much is freight?

We offer FREE DELIVERY within New Zealand on all orders over NZ $59 total. For orders under these amounts, delivery is just $4.50. 

How long will my order take to arrive?

For New Zealand orders, delivery time usually takes 1-2 working days. Please allow an extra day for rural deliveries as our estimate for these is 2-3 working days.

For orders outside New Zealand, please allow 2-4 weeks for delivery.

While we always endeavour to have all products in stock, occasionally a product might be out of stock. If this is the case, you will receive an email on the next working day to advise you that an additional three to five days will be required prior to the dispatch of your order.

 

How will I know when my order is on its way?

Once your order has been dispatched you should receive a confirmation email with a tracking number for your parcel.

 

Do you ship outside New Zealand?

Yes, we ship to China as well. Simply place your order and select your country of destination, freight is calculated automatically..

Orders outside New Zealand are also tracked. We are not liable for any taxes or charges that an order may incur upon arriving in a foreign country. Please check your local tariffs and custom charges. Shipping times vary between two and four weeks, depending on the destination.

 

What can I do if my order is missing?

In the unlikely event that your order does not reach you within the expected delivery timeframe, please let us know within seven days of your order’s dispatch.

Please note: We will not be liable for any loss should you fail to contact us outside of seven days from the dispatch date.

What if my order is damaged?

While we take great care to ensure your products reach you in a good condition, at times events outside our control may cause items to be damaged in transit. If this is the case, please call or email us, and we’ll send you a replacement product. It’s helpful if you provide photos of the damaged product so we can see where the damage occurred.

  

Do you deliver to PO Boxes or Private Bags?

Sorry we are unable to deliver to a Post Office Box or Private Bag.